chillymoose.ca

Chilly Ice Box gaskets function like your home refrigerator gasket—they are engineered to release pressure (crucial when using dry ice or when warm air builds up inside) rather than form an airtight seal.

A slight leak when tipped over is normal. To get multi-day ice retention, pre-chill your cooler before packing, load it with a 2:1 ice-to-contents ratio, and keep it out of direct sunlight.

Multi-item orders often ship from different fulfillment points or via different carriers.

You will receive distinct tracking numbers for each package. Standard Canadian ground shipping takes 2–7 business days, while oversized freight items (e.g., 75L+ coolers and Fridge-Freezers) require additional transit time.

We accept returns/exchanges on unused products in their original packaging within 7 days of delivery.

Because heavy equipment is costly to transit, customers are responsible for return shipping fees plus a 5% restocking fee on exchanges.

Custom-engraved, clearance, and "Open Box" items are final sale.

Orders are typically processed within 1–2 business days. Delivery times vary by location, but most orders arrive within 3–7 business days. You’ll receive tracking details once your order ships.

We are a proudly Canadian-owned family business based in Schomberg, Ontario.

Every Chilly Moose product is conceptualized, engineered, and real-world tested right here in Canada for true northern conditions, then responsibly produced with specialized international manufacturing partners.

We stand behind our gear against manufacturing defects. If a covered issue occurs within 30 days of purchase, we cover shipping.

Beyond 30 days, warranty coverage applies to parts and labor, but the customer covers freight to and from our service facility. (Note: Proof of purchase from Chilly Moose or an authorized dealer is required).